Sales Rescue Webhooks

Introduction

Telmetrics Sales Rescue Webhooks allows you to register endpoints to receive HTTP requests with Call Data enhanced with Sales Rescue results. You can create new Webhooks by configuring them within the Telmetrics portal. Note that this requires Administrator access.

Types of Webhooks

New Rescue Call - Will trigger the webhook whenever a new call is processed that has a rescue result/outcome

Updated Rescue Call - Will trigger the webhook whenever the rescue status of a call have been updated (Saved or Confirmed Lost)

Configuration

You can also configure webhooks within the client account under the “Settings” -> “Webhooks” menu. You can configure a callback URL that we will send an HTTP POST request to after each call is completed. Additionally, any time a call object is modified within the call log, we will send an HTTP POST request to the given URL as well. This allows you to avoid polling our API endpoints for updates to inbound calls.

To configure the Sales Rescue webhooks you will first select the Rescue (New) option for the Collections list

Sample Response

{
  "Incomplete": false,
  "TelmetricsId": 2168872904,
  "TelmetricsStudyID": 10271818,
  "CalledNumber": "4692515577",
  "TerminationNumber": "6473700366",
  "RegisteredDNC": false,
  "StartTime": "2021-04-06T12:48:15",
  "AnswerTime": "2021-04-06T12:48:16",
  "EndTime": "2021-04-06T12:48:57",
  "AnswerStatusId": 1,
  "AnswerStatus": "Answered",
  "RingCount": 1,
  "CallSeconds": 41,
  "CallerNumber": "6473700305",
  "CallerName": "",
  "CallerStreet": "",
  "CallerCity": "",
  "CallerState": "",
  "CallerZip": "",
  "CallerType": "Unknown",
  "TimeZone": "Eastern",
  "VoiceRecordID": "be8f2191-27e9-4a57-8b52-5647b0bf4c71",
  "Latitude": 0,
  "Longitude": 0,
  "VoiceRecordingUrl": "https://LabRwebservice.telmetrics.com/filedownload.ashx/265111b0-1cea-4f4f-9ea9-e9b42be3cd8d/2168872904.mp3",
  "VoiceMailDetected": false,
  "OrganizationID": 4455,
  "RouteKey": "",
  "SegmentName": "",
  "OrgGroupID": 24139,
  "OrgGroupName": "Test Org Group 01",
  "MonitorStartTime": "2021-04-06T16:48:14.787",
  "MonitorEndTime": "2021-04-06T16:48:57.447",
  "StudyDetails": {
    "StudyID": 10271818,
    "CustomID": "",
    "CustomText": "",
    "CustomText2": "",
    "CustomText3": ""
  },
  "AdDetails": {
    "AdDefinitionID": 13215418,
    "CustomID": "",
    "CustomText": "",
    "CustomText2": "",
    "CustomText3": "",
    "CustomText4": "",
    "AdDefinitionName": "PLA - DNI Channel Test"
  },
  "AdvertiserDetails": {
   "AdvertiserID": 0,
    "ClientCode": "",
    "CustomText": "",
    "CustomText2": "",
    "AdvertiserName": ""
  },
  "rescue": {
    "group_ID": 13215418,
    "opportunity": "Neutral",
    "result": "Customer Say They Will Call Back",
    "lastUpdate": "2021-04-06T16:50:58.8757704Z"
  }
}
{
  "Incomplete": false,
  "TelmetricsId": 2168872895,
  "TelmetricsStudyID": 10271818,
  "CalledNumber": "4692515577",
  "TerminationNumber": "6473700366",
  "RegisteredDNC": false,
  "StartTime": "2021-04-06T12:38:29",
  "AnswerTime": "2021-04-06T12:38:30",
  "EndTime": "2021-04-06T12:39:22",
  "AnswerStatusId": 1,
  "AnswerStatus": "Answered",
  "RingCount": 1,
  "CallSeconds": 52,
  "CallerNumber": "6473700305",
  "CallerName": "",
  "CallerStreet": "",
  "CallerCity": "",
  "CallerState": "",
  "CallerZip": "",
  "CallerType": "Unknown",
  "TimeZone": "Eastern",
  "VoiceRecordID": "9547f97d-1636-4653-a16d-8c2f938a8f79",
  "Latitude": 0,
  "Longitude": 0,
  "VoiceRecordingUrl": "https://LabRwebservice.telmetrics.com/filedownload.ashx/831058dc-3043-43bd-8136-e00b626bcb75/2168872895.mp3",
  "VoiceMailDetected": false,
  "OrganizationID": 4455,
  "RouteKey": "",
  "SegmentName": "",
  "OrgGroupID": 24139,
  "OrgGroupName": "Test Org Group 01",
  "MonitorStartTime": "2021-04-06T16:38:29.233",
  "MonitorEndTime": "2021-04-06T16:39:22.34",
  "StudyDetails": {
    "StudyID": 10271818,
    "CustomID": "",
    "CustomText": "",
    "CustomText2": "",
    "CustomText3": ""
  },
  "AdDetails": {
    "AdDefinitionID": 13215418,
    "CustomID": "",
    "CustomText": "",
    "CustomText2": "",
    "CustomText3": "",
    "CustomText4": "",
    "AdDefinitionName": "PLA - DNI Channel Test"
  },
  "AdvertiserDetails": {
    "AdvertiserID": 0,
    "ClientCode": "",
    "CustomText": "",
    "CustomText2": "",
    "AdvertiserName": ""
  },
  "rescue": {
    "group_ID": 13215418,
    "opportunity": "Positive",
    "result": "Appointment - Booked",
    "lastUpdate": "2021-04-06T16:40:55.2627882Z"
  }
}