Using Call Features, you can extend the capabilities of your Tracking Numbers by configuring the following features at the call_routes level:
- Call Recording - allows you to manually evaluate if a call can be qualified as a lead, determine which sources deliver the best quality callers or to evaluate service levels and train your sales team.
- Transcription Services - create a text transcription of your call
- Whisper - play a message to the advertiser receiving the call to gain attribution for generating a lead
Some features must be enabled at the number level, and will apply to all calls made to your Tracking Number: